Buyer Protection

Every order is cash on delivery, so you pay nothing until the parcel reaches you and you can refuse it at the door. If an item never arrives, arrives damaged, or is materially different from the listing, you can claim within 14 days of delivery and we will pursue a refund with the seller on your behalf.

We are not stating anything we cannot deliver. There is no escrow, no card chargeback route (card payments are not live), no extended warranty, and no insurance against import duties. Delivery estimates are estimates, not guarantees.

Sellers are onboarded with business details on file. A "Verified seller" badge means those details were checked; it is not a quality guarantee. Seller ratings are shown only once real buyer reviews exist, and reviews can only be left by buyers with a delivered order.

Email support@1shop.us with the order number, a description, and photos. We acknowledge within 2 business days and aim to resolve within 14 days. See the Dispute Resolution page for escalation.