Returns & Refunds

You can cancel any order free of charge while it is still marked pending or confirmed. Use the cancel action on the order page in your account, or email support@1shop.us.

Because orders are cash on delivery, you can also refuse the parcel at the door. Nothing is charged and the order is closed as cancelled.

Report a problem within 14 days of delivery. Items must be unused, in original packaging, and complete. On approval you return the item and we refund the item price once the seller confirms receipt.

Faulty, damaged, missing or materially misdescribed items: return shipping is paid by the seller and the delivery fee is refunded as well. Change of mind: return shipping is paid by the buyer and the original delivery fee is not refunded.

Perishable goods, opened personal-care and hygiene products, opened supplements, and custom or personalised items cannot be returned unless they arrive faulty.

Cash-on-delivery orders are refunded by bank transfer to the account you nominate, normally within 10 business days of the seller confirming the return.

Email support@1shop.us with your order number and photos of the issue. We respond within 2 business days with return instructions.