Dispute Resolution

Most issues are resolved directly. Message the seller from the order page. Sellers must respond within 2 business days.

If there is no response or no agreement after 3 business days, email support@1shop.us with the order number, what you expected, what arrived, and photos. We acknowledge within 2 business days.

We review the listing as published, the order record, delivery evidence and both parties' statements, and issue a written decision — typically within 14 days of escalation. Outcome can be a full or partial refund, a return at the seller's cost, or a rejection of the claim with reasons.

Non-delivery claims: within 14 days of the end of the estimated delivery window. Damaged, faulty or misdescribed items: within 14 days of delivery.

Our process does not remove your statutory consumer rights or your right to pursue a claim in the courts of the State of New Mexico, United States or, where mandatory, your country of residence.